CANCELLATION, RETURNS and REFUNDS

Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days beginning with the day you receive the item(s), (other than in respect of goods made to your specification or clearly personalised).   To exercise your cancellation right, please email us at info@ItalianPotteryandCeramics.com clearly stating you are cancelling your order and providing name and order number.

Returns should be sent by a reputable courier company* to:

ItalianPotteryand Ceramics.com - by L’Artigianato
Via S. Cesareo 45
80067, SORRENTO (Na)
Italy

and must be returned without undue delay, and in any event not later than 14 days from the day you have communicated your right to cancel.

(The cost of returning goods will be at your own expense).


*To ensure items are not damaged or broken on the return journey, we respectfully request that you send all goods back to us by one of the reputable couriers listed below (ideally it should be the same courier company which delivered your order to you in the first instance).


When you return goods, please mark your parcel as "returned goods" otherwise it may get held up at customs** (**international customers only) which may cause any refund to be delayed.


You must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete.

We may make a deduction from the reimbursement for loss/diminished value of any goods supplied, if the loss is the result of unnecessary handling by you.    


Once your order has been despatched and is on its way, it can no longer be changed. If you need to return an item, please follow the Returns Procedure above.


We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.


ItalianPotteryandCeramics.com cannot be held responsible for any variations in exchange rates and consequent loss of currency as a result of any such changes. We strongly recommend our customers to consider this before placing/confirming any overseas orders.


List of Reputable/Acceptable Courier Companies* are: FedEx; DHL; UPS; TNT; SDA; ParcelForce Worldwide; the same Courier Company which delivered your parcel to you in the first instance.


PayPal

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