DELIVERY INFORMATION

Processing and Despatch

Full valid Post Codes are required for every order. We will not send any orders without one. If you provide an incorrect address, including the postcode, we do not accept any responsibility for a failure of an order to arrive or any costs involved in redirecting that order. Unfortunately we cannot deliver goods to P. O. Box numbers.

After you have placed your order, we will send you an order acknowledgement confirming your order has been submitted. Once we have checked on stock availability and your order has been processed, you will be sent a further email when your goods have been despatched.

Parcels received by Courier should be checked before being signed for – if the exterior packaging or the product(s) are found to be damaged then you should sign “checked and found to be damaged” If you fail to do this, we may not be able to offer a refund.  In the event of goods arriving damaged, please inform us within 48 hours of receipt, by email, at info@italianpotteryandceramics.com - attaching photographs of the damaged product(s) and packaging.

Delivery Charges

When parcels travel we are charged not only for the weight of the parcel but also for the amount of space the parcel takes up. In order to charge correctly for the weight and size of an item, carriers have developed an international volume to weight calculation. For some parcel sizes and destinations we may need to contact you for additional delivery charges. Where this happens you will be given the opportunity to accept or decline your order.

We heavily subsidise the shipping charges you pay.  Customer Satisfaction is really important to us, that’s why when you place an order with ItalianPotteryandCeramics.com we take on the trouble of shipping and most of the costs, including packaging, and insuring your items. Our service to you includes parcels / packages that are:

• Safely and carefully packed
• Fully insured against damage and loss
• Shipped by reputable Courier Companies (not by normal postal / mail service).

 

 EU Countries: 

(Prices are EXCLUDING IVA (VAT)

 

PLEASE NOTE: The Shipping Prices / Delivery Charges Outlined Below Are SUBSIDISED By L'Artigianato

 

Italy

 

Fino a  4 kg

4.1 kg  a  9.0 kg

9.1 kg  a  24 kg

24.1 kg  to  35 kg

 

€ 6.00

€ 7.50

€ 10.00

€ 13.00

 

  UK (excl Ireland) / France / Belgium / 

  Luxembourg /  Denmark / Germany /

  Holland / Spain / Austria

 

 

Up  to  4 kg

4.1 kg  to  9.0 kg

9.1 kg  to  24 kg

24.1 kg  to  35 kg

 

  € 18.00   

€ 24.50

   € 33.50   

€ 40.00

 

  Finland / Sweden / Portugal /

Northern Ireland

 

Up  to  4 kg

4.1 kg  to  9.0 kg

9.1 kg  to  24 kg

24.1 kg  to  35 kg

 

€ 25.00 

€ 35.00

€ 51.50

€ 65.00

 

  Irish Republic / Andorra / Channel Islands

  (Guernsey  - Jersey) / Liechtenstein /

Norway  / Switzerland

 

Up  to  4 kg

4.1 kg  to  9.0 kg

9.1 kg  to  24 kg

24.1 kg  to  35 kg

 

€ 29.50 

€ 43.00 

€ 49.50 

€ 60.50 

SHOULD ANY PARCELS EXCEED 35 KG – WE WILL CONTACT YOU TO ADVISE YOU OF COSTS

For all other E.U. Countries (not listed)         Please contact us for Shipping Costs

 

Rest of the World: 

I.V.A.  (VAT)  -  NOT Applicable

  

PLEASE NOTE: The Shipping Prices / Delivery Charges Outlined Below Are SUBSIDISED By L'Artigianato

 

  USA / Canada

 

Up to 4 kg

4.1 kg  to  9.0 kg

9.1 kg to 24 kg

24.1 kg  to  35 kg

 

€ 22.00

€ 30.50

€ 60.00 

€ 84.00

 

   Australia / New Zealand / Mexico /

Brazil / Argentina

 

Up to 4 kg

4.1 kg  to  9.0 kg

9.1 kg to 24 kg

24.1 kg  to  35 kg

 

€ 32.50

€ 39.50 

€ 97.50

€ 127.50

 

  Peoples Republic of China

 

Up to 4 kg

4.1 kg  to  9.0 kg

9.1 kg to 24 kg

24.1 kg  to  35 kg

 

€ 37.50

€ 60.00

€ 105.00

€ 125.00

SHOULD ANY PARCELS EXCEED 35 KG – WE WILL CONTACT YOU TO ADVISE YOU OF COSTS

For all other Countries (not listed)         Please contact us for Shipping Costs

 

International Delivery

We dispatch many orders overseas and we take great care in ensuring that items are well packed and that we use reputable courier services.

International deliveries on average take between 7 – 10 working days to arrive however, some shipments can take up to 15 working days and possibly longer depending on their end destination. We are therefore unable to guarantee a specific arrival/delivery date for overseas deliveries.

All deliveries to destinations outside of Italy may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country - please note that we have no control over these charges and cannot predict their amount. All applicable duties, fees and additional charges for customs clearance will be the responsibility of the customer.

Please Note: before placing your order it is the customer’s responsibility to check that any products ordered from ItalianPotteryandCeramics.com comply with state and federal government import regulations. You shall not be entitled to cancel your order beyond acceptance of our terms on the basis of unforeseen duties or levies.

All parcels sent through our International delivery services are insured for loss or damage in transit, unfortunately carriage costs are not, therefore, if for whatever reason the goods are not accepted by the recipient, not collected when/where required following a failed delivery attempt or you fail to re-arrange delivery of your parcel and the parcel is returned to sender then these costs are entirely at the customer’s own risk. A further delivery charge will be incurred by you for us to re-send the parcel back to you.

It is the customer’s own responsibility to check the status of your shipment regularly once you have been provided with a Tracking Number.  If no Tracking Number has been provided to you within 5 working days of placing your order, please contact us at info@italianpotteryandceramics.com.

We are not responsible for the reliability or otherwise of overseas postal/courier services.

All transactions are made in either Euros (EUR) / US Dollars (USD) / Pounds Sterling (GBP) and the exchange rate is calculated by the payment card provider at time of transaction.

Delivery Times

Our normal delivery times are detailed below:

  EU countries

  Expected delivery:    7  -  10  working days

  Rest of the world

  Expected delivery:   10 - 15 working days


If you need your order more quickly than the times scheduled above, please contact us for assistance and costs. During busy periods we will endeavour to inform you if there are any delays. Please note a signature will be required for all parcels on delivery. If for some reason your parcel doesn't arrive within 15 working days, please contact us.


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